Privacy Policy

Last Updated: March 6, 2026

Introduction

At Theatreright, protecting your privacy is an important part of delivering a trustworthy shopping experience. When you visit our website, browse our collections, or place an order, certain information is collected to help us provide our services, improve website performance, and communicate with you effectively.

This Privacy Policy explains what information we collect, how it is used, how it is protected, and the choices available to you regarding your personal information. We encourage you to read this policy carefully before using our website or submitting any personal details.

Information We Collect

Depending on how you interact with our website, we may collect different categories of information necessary to process orders, provide customer support, and improve your shopping experience.

The information we may collect includes:

  • Your name.
  • Billing and shipping addresses.
  • Email address.
  • Telephone number, when voluntarily provided.
  • Order history and purchase details.
  • Payment confirmation information.
  • Communications sent to our customer support team.
  • Device information such as browser type, operating system, IP address, and approximate location.
  • Website usage information including pages viewed, referral sources, and browsing activity.

Some information is provided directly by you, while certain technical information is collected automatically through your interaction with our website.

How We Use Information

The information we collect helps us operate our online store efficiently and provide a reliable customer experience.

We may use your information to:

  • Process and fulfill orders.
  • Verify and authorize payments.
  • Arrange shipment and delivery.
  • Provide order confirmations and shipping updates.
  • Respond to customer service inquiries.
  • Improve website functionality and user experience.
  • Analyze purchasing trends and website performance.
  • Prevent fraudulent activity and unauthorized transactions.
  • Maintain website security.
  • Comply with operational and business requirements.

We only use personal information for purposes that are consistent with providing and improving our products and services.

Cookies

Our website uses cookies and similar technologies to improve browsing performance and enhance your shopping experience.

Cookies are small files stored on your device that allow the website to remember certain preferences and recognize returning visitors.

Cookies may be used to:

  • Remember shopping cart contents.
  • Maintain user sessions.
  • Store website preferences.
  • Analyze visitor activity.
  • Improve website performance.
  • Measure the effectiveness of website features.

Most web browsers allow you to manage, disable, or delete cookies through browser settings. Disabling certain cookies may affect portions of the website or reduce available functionality.

Marketing Communications

From time to time, we may send promotional emails regarding new arrivals, seasonal collections, exclusive offers, or store updates to customers who have chosen to receive such communications.

Marketing messages are intended to provide relevant shopping information and are sent only through appropriate communication channels.

If you no longer wish to receive promotional communications, you may unsubscribe using the instructions included within the email or contact our support team for assistance. Choosing not to receive marketing emails will not affect important transactional communications relating to your orders.

Payment Information

We currently accept payments through PayPal and Venmo.

Payment information is processed securely during checkout. We do not intentionally store complete payment card details or other sensitive financial credentials on our website beyond what is reasonably necessary to complete and verify transactions.

Payment providers may collect and process payment-related information according to their own privacy and security practices during the checkout process.

Security

We take reasonable administrative, technical, and organizational measures to protect the information entrusted to us against unauthorized access, disclosure, alteration, or destruction.

Security practices may include encrypted connections, controlled access to operational systems, routine monitoring, and secure payment processing technologies where applicable.

Although we work diligently to protect customer information, no internet transmission or electronic storage system can be guaranteed to be completely secure. For this reason, customers should also take appropriate precautions when using online services.

Data Retention

We retain personal information only for as long as it is reasonably necessary to fulfill legitimate business purposes associated with your orders, customer service requests, account administration, fraud prevention, and operational recordkeeping.

When information is no longer required for these purposes, it is securely deleted, anonymized, or otherwise managed using appropriate retention practices.

Retention periods may vary depending on the type of information involved and the purpose for which it was originally collected.

Third-party Services

To operate our online store effectively, we may rely on carefully selected third-party service providers that assist with payment processing, website hosting, shipping, analytics, customer communications, and related operational functions.

These providers receive only the information reasonably necessary to perform the services requested on our behalf.

While we carefully select trusted service providers, their handling of information is governed by their own privacy practices. We encourage customers to review the privacy information provided by those services whenever appropriate.

Children's Privacy

Our website is intended for general audiences and is not designed for use by young children acting independently.

We do not knowingly collect personal information from children through our website. If we become aware that personal information has been submitted by a child without appropriate authorization where applicable, we will take reasonable steps to remove the information from our records.

Parents or guardians who believe that personal information has been submitted inappropriately are encouraged to contact our customer support team.

Changes

We may update this Privacy Policy periodically to reflect changes to our business practices, website functionality, or information management procedures.

When updates are made, the revised version will be published on this page along with a new "Last Updated" date. Continued use of our website after changes have been posted indicates acceptance of the revised policy.

We recommend reviewing this page occasionally to stay informed about how your information is collected, used, and protected.

Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy or the way your information is handled, please contact our customer support team.

Email: support@theatreright.com